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<DIV><SPAN class=828414223-18112009><FONT color=#ff0000 size=4>zoo mag
parents: This just in from Jeannie Barton:</FONT></SPAN></DIV>
<DIV> </DIV>
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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> EBSTAR@aol.com
[mailto:EBSTAR@aol.com] <BR><B>Sent:</B> Wednesday, November 18, 2009 3:38
PM<BR><B>To:</B> webneckels@sbcglobal.net;
leonard.daly@realism.com<BR><B>Subject:</B> Ugly Mug update - please fwd.
<BR><BR></FONT></DIV><FONT id=role_document face=Arial color=#000000 size=2>
<DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Dear Zoo
Magnet Families,</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Our Ugly Mug
orders were scheduled to be delivered this week. However, due to
unforeseen circumstances, the orders have been
delayed.</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><FONT
size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>A large number
of our (NHH Music and Zoo) students received orders for mugs or combo packs with
mugs. </o:p></SPAN></o:p></SPAN></o:p></SPAN>While preparing our
order, Ugly Mug discovered they had received a large shipment of broken mugs
from their (mug) supplier. A replacement shipment was immediately
requested by the company. <FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Because of the
large number of mug orders, our shipment was placed on hold pending completion
of the
orders.</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>We learned
today that, for whatever reason, the supplier cannot get the mugs to Ugly
Mug before Tuesday, 11/24. After receiving this news, our Ugly
Mug Representative spent considerable time researching the feasibility of
completing our order without the mugs and getting it shipped today for delivery
before our Thanksgiving break. However, the delivery company reported ,
even if shipped today, the shipment would probably not arrive until late next
week.
</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT size=3><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><FONT style="BACKGROUND-COLOR: transparent"
color=#000000><FONT color=#000000><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Because of our
large number of orders, other rush shipping options were too ridiculously
expensive to consider.
</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>At this time I
am anticipating receiving our order on or before 11/30.
</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Needless to
say, this has been very stressful for our Ugly Mug Representative. On
behalf of the company, she sincerely apologizes to all of our families and
their customers.</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>I will keep you
posted of the actual delivery date once we receive confirmation that our order
has been
shipped. </o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000><FONT
style="BACKGROUND-COLOR: transparent" color=#000000><FONT color=#000000
size=3><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Please feel
free to contact me with any
questions.</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p></o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000><FONT style="BACKGROUND-COLOR: transparent" color=#000000><FONT
color=#000000 size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p><SPAN
style="FONT-SIZE: 11pt; COLOR: windowtext; FONT-FAMILY: Arial"><o:p><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: 'Trade Gothic LT Std'"><o:p>Jeannie
Barton</o:p></SPAN></o:p></SPAN></o:p></SPAN></FONT></FONT></FONT></FONT></FONT></FONT></FONT></FONT></DIV></DIV></FONT></BODY></HTML>